Returns

Returns & Replacements

If within 7 days of receipt of your delivery you are unhappy with your purchase we will attempt to reasonably put the matter right either by means of Credit–Refund or Exchange. We will accept any items you are unhappy about subject to the Distance Selling Regulation 2000 where you have the right to cancel the contract at any time up to 7 working days starting the day after delivery (7 day cooling off period). All monies including the original delivery cost are refunded if the goods are cancelled within the 7 day cooling off period. The goods should be returned back to us and the cost of delivery will need to be covered by you.

Goods must not have been used and be returned in the original packaging with all labels still intact/affixed. Goods must be in a resellable condition (we reserve the right to charge a fee to replace product packaging which is damaged or defaced). We recommend goods are sent back on a recorded insured delivery service and packaged in a secure/adequate manner as we cannot be liable for their loss or damage whilst in transit. You must inform us by email of your wish to cancel the contract to return goods for credit or exchange prior to return and within the 7 day cooling off period ending. The goods should be returned back to us and the cost of both inward and outward delivery will need to be met by you.

All returned goods must be marked "Returns", and sent back to:
acticare, Brook House, 2 Beacon Road, Rotherwas Industrial Estate, Hereford. HR2 6JF