Terms & Conditions


All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. The 'confirmation' stage sets out the final details of your order. You will be viewing this in a secure server screen. When you place your order you will be sent an automatic confirmation email. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Please see Returns and Replacements section. Please print out the order confirmation for your own records. You will need the 'Order Number' supplied to you after completing an order by email for correspondences with us regarding your order. Payment, Pricing & Promotions.

We require full payment at the time we receive your order in all cases where the product is ready for despatch. The price you pay is the price displayed in the website-shopping basket at the time we receive your order. Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made securely online with credit or debit card. No credit card details are retained by us at any time.

Goods will not be sent until payment is received in full. All prices include VAT, unless expressly stated otherwise. VAT and delivery charge will be added (if applicable) at the time of process. Please contact us if you are placing an order from a VAT exempt country.


You will become the owner of the goods once delivered to you. Once delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Registered Office

Active Rehab Equipment LLP t/a Acticare
Skylon House
Unit 3 Munitions Close
Skylon Park

Our Commitment to Privacy

In accordance with the Data Protection Act 1998, Active Rehab Equipment regards the privacy of all of our customers very highly. To provide you with confidence regarding the use of your personal information on our website, we provide this notice explaining our online information practices.

Information Collected about You

As an e-commerce website, www.acticareuk.com collects personal information, such as your e-mail address, name, PayPal email address, home or work address or telephone number. Information collected by us is used solely for the purpose of billing and shipping your online purchases.

When making an online purchase we collect the following details from you whilst protecting your data securely at all times.

  • Your Name
  • Billing Address
  • Shipping Address
  • Telephone Number
  • Email Address
  • PayPal Username

No credit card information is stored on our server at any time, all transactions go through the secure Paypal servers.

How Your Information is Used

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

This Website

We are not responsible for the privacy statements or other content on websites outside of this website that may be linked to by our site.

This site may use cookie and tracking technologies, which are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Returns and Replacements

If within 7 days of receipt of your delivery you are unhappy with your purchase we will attempt to reasonably put the matter right either by means of Credit–Refund or Exchange. We will accept any items you are unhappy about subject to the Distance Selling Regulation 2000 where you have the right to cancel the contract at any time up to 7 working days starting the day after delivery (7 day cooling off period). A 20% restocking charge applies for any goods returned.

Goods must not have been used and be returned in the original packaging with all labels still intact/affixed. Goods must be in a resellable condition (we reserve the right to charge a fee to replace product packaging which is damaged or defaced). We recommend goods are sent back on a recorded insured delivery service and packaged in a secure/adequate manner as we cannot be liable for their loss or damage whilst in transit. You must inform us by email of your wish to cancel the contract to return goods for credit or exchange prior to return and within the 7 day cooling off period ending. The goods should be returned back to us and the cost of both inward and outward delivery will need to be met by you.

All returned goods must be marked "Returns", and sent back to:

Skylon House
Unit 3 Munitions Close
Skylon Park

Note: as there are no facilities for personal collections at this address please do not attempt to collect an order or deliver a return.

Client Support Contact Information

You can get in touch with us mailing to the following address:

Skylon House
Unit 3 Munitions Close
Skylon Park

T: 01432 271271
F: 01432 271270
E: sales@acticareuk.com


Acticare operates and supplies to the UK only. If you wish to purchase from outside of the UK, please contact us for more information prior to placing any orders. We may only consider receiving and accepting orders from selected other countries on a case by case basis following direct contact. In each case we retain the right to refuse orders and if accepted each order will be subject to additional delivery charges. All orders that exceed £75.00 will be delivered free of charge to the UK mainland. For all orders below £75.00 our standard service delivery charge will apply. All next day specified deliveries will be subject to our next day delivery charge.

Deliveries can take place anytime between 8am-5.30pm. If you need to request a specific time for delivery, please email the required time and we will notify you of the extra charge. If we need to re-deliver, there may be a charge dependant on the quantity of goods and location.

All orders are delivered by our Delivery Vans or Courier (delivery varies 1-3 working days delivery for stock items) and will require a signature on receipt. It may take longer than the guide for our Couriers deliver over seas and more remote areas of the UK. The contents, weight, value and postcode will determine which delivery service you are offered. We cannot accept orders for deliveries to PO Boxes.

For more information about Delivery charges, please contact us.