Delivery information

Find all the delivery information you need for your Acticare orders, including any updates and changes to our usual schedule.

Delivery information

Acticare operates and supplies to the UK only. If you wish to purchase from outside of the UK, please contact us for more information prior to placing any orders. We may only consider receiving and accepting orders from selected other countries on a case by case basis following direct contact. In each case we retain the right to refuse orders and if accepted each order will be subject to additional delivery charges.

Any orders placed before 3.30pm qualify for next day delivery, which we will do our best to fulfil. Any orders placed after this time will be delivered the next working day. Please contact us for urgent orders and inquiries.

All orders that exceed £100.00 will be delivered free of charge to the UK mainland. For all orders below £100.00 our standard service delivery charge of £9.95 will apply. This also applies to any deliveries which are specified for the next working day.

Deliveries can take place anytime between 7am-5.30pm. If you need to request a specific time for delivery, please email the required time and we will notify you of the extra charge. If we need to re-deliver, there may be a charge dependant on the quantity of goods and location.

All orders are delivered by our delivery vans or courier (delivery varies 1-3 working days delivery for stock items) and will require a signature on receipt. It may take longer than the guide for our couriers deliver over seas and more remote areas of the UK. The contents, weight, value and postcode will determine which delivery service you are offered. We cannot accept orders for deliveries to PO Boxes.

For more information about delivery charges, please contact us.

A smiling delivery driver in one of our vans
A view of our vans parked by our warehouse ready for delivery
 

Our delivery promise

We know how important it is that you receive your orders quickly and at the time that you need them. Any sort of hiccup with delivery can have far-reaching consequences for your care home and can erode the trust that is placed in you by families and residents.

Acticare is the ultimate solution for your care home.

With years of experience and our own fleet of vans, we offer an unparalleled delivery experience. Delivering on-time and in-full is our bread and butter.

Our approach guarantees that your care homes operate seamlessly, keeping both staff and residents’ content and confident in their care environment.

A stress-free delivery experience is our promise to you.

Find out why others partner with us

Everybody that works for Acticare, they’re genuine, you know it comes from the heart. The people, the way they talk to you it's just very welcoming.      

Alarico Bustamante

Registered Manager, Holly Lodge, Forest Care Group

They’re very professional, and they are very good with their ordering, very organised and nothing is too much hassle, and they get back to me very quickly.

Hannah Henderson

Operations Director, Blackadder Corporation

Just a few of the charities we've donated to

Every month we donate to a charity that makes a big difference in the lives of the people around us.